Care continuity for individuals recovering from a hospital stay or transitioning to long-term care.
Our Care Approach:
Comprehensive Discharge Planning: Coordinating with healthcare teams to develop safe, supportive discharge plans.
Monitoring and Rehabilitation: Assistance with medication adherence, physical therapy, and mobility support.
Adjusting to New Environments: Supportive guidance during transitions to long-term care settings.
Emotional Support: Reassuring individuals as they adapt to changes in their care routines and environments.
Temporary relief for family caregivers, ensuring loved ones receive safe, quality care.
Our Care Approach:
Temporary 24-Hour Care: Skilled, compassionate caregivers fill in during family caregivers’ absence.
Reassurance and Comfort: Creating a supportive environment to make the transition comfortable.
Individualised Plans: Aligning care with established routines to maintain continuity.
Family-Caregiver Communication: Keeping family members updated and informed, promoting peace of mind.
Discharge to Assess (D2A) services support individuals who are medically fit for discharge from hospitals but require additional assessment or rehabilitation at home or in a community setting. This service ensures that individuals do not remain in hospital unnecessarily, freeing up hospital beds and allowing individuals to receive the right care in a familiar environment.
Our Care Approach:
Our team works closely with hospital discharge coordinators, healthcare professionals, and families to facilitate timely discharges. Upon discharge, a dedicated care team provides immediate support and ongoing assessment in the service user’s home or community setting. Care plans are adapted as the individual’s needs are further assessed, ensuring a seamless transition from hospital to home.
Benefits:
- Reduces hospital bed occupancy, easing strain on healthcare facilities.
- Allows individuals to receive care in a comfortable, familiar environment.
- Enables a more accurate assessment of the individual’s needs within their home setting.
- Provides a tailored rehabilitation plan, potentially speeding up recovery.
The Non-Refusal Contract is designed to ensure that clients who require complex or high-acuity care will receive immediate, non-discriminatory services, regardless of the complexity of their condition. This approach is especially valuable for individuals with fluctuating or complex needs that may make it challenging to secure consistent care..
Our Care Approach:
Upon engagement, we establish a non-refusal care agreement in which Complex Care 24 commits to providing care under all circumstances, coordinating with healthcare teams and the client’s family to adapt care as needed. A responsive team of professionals is assigned to each client to ensure consistent and reliable care delivery.
Benefits:
- Guarantees continuity of care, even in cases with complex or evolving needs.
- Provides peace of mind to clients and families, knowing they will not face service refusal.
- Helps prevent gaps in care and reduces the risk of readmission or emergency care needs.
- Builds trust between clients and care providers, fostering a stable support system.
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Our Transport Services support clients in accessing medical appointments, therapies, and social engagements as part of their holistic care plan. This service caters to those who may have mobility challenges, require specialised transport due to medical equipment, or benefit from having a carer accompany them for added support.
Our Care Approach:
Our transport vehicles are fully equipped to accommodate mobility aids and medical equipment, ensuring a comfortable and secure journey for clients. Trained carers and drivers accompany clients to appointments or outings, providing assistance as needed during transit. We also coordinate with healthcare providers to ensure that transportation aligns with appointment schedules.
Benefits:
- Provides safe, reliable transportation, reducing missed appointments.
- Enhances the quality of life for clients by enabling social engagement and community participation.
- Alleviates transportation challenges for families and caregivers, offering respite and peace of mind.
- Reduces the likelihood of emergency health incidents by ensuring clients attend regular medical check-ups.